1. General Provisions

These conditions apply to all guests staying at the accommodation unit (vacation home) owned by a private individual, hereinafter referred to as "the Host".

By making a booking and/or actually checking in, the guest confirms that they have read and accept these conditions.

2. Check-in / Check-out

• Check-in: between 14:00 – 21:00
• Check-out: by 11:00
• Any extension beyond check-out time is only possible with the host's agreement and may incur additional charges.

3. Documents & Guest Registration

• Upon arrival, guests are required to present a valid ID document for completion of the registration form, in accordance with current legislation.
• Data is used exclusively for legal purposes (guest registration records).

4. Rates & Payment Methods

Rates are those communicated at the time of booking. Rates may vary depending on season, duration and number of guests.

• Payment for accommodation services is made by cash, bank transfer or online booking platforms.
• Card payments are not accepted on site.

5. Booking & Cancellation Policy

• A booking is considered confirmed upon receipt of payment/deposit.
• Cancellation conditions are those communicated at the time of booking or those established through the booking platform used.
• For direct bookings, cancellation must be communicated in writing (SMS / WhatsApp / email).

6. Rights & Obligations of Guests

Guests are obliged to:

• Use the spaces and furnishings with care; maintain quiet hours, especially between 22:00 – 08:00;
• Respect safety and hygiene rules; immediately notify the host of any defects or incidents.

The following are strictly prohibited:

• Damaging property belonging to the accommodation unit; organising parties without the host's consent;
• Accommodating more persons than declared; smoking in indoor spaces.

7. Liability & Damages

• The host is not responsible for guests' personal belongings. Lost items are kept for a maximum of 30 days.
• Any damage caused by a guest will be borne by that guest, at the actual value of the loss.

8. Pets

• Pets are only permitted with prior consent from the host.
• The pet owner is responsible for any damages caused.

9. Safety & Special Situations

• Guests are required to follow fire prevention instructions and guidelines for using installations, the sauna and hot tub.
• In the event of unforeseen circumstances (force majeure), the host cannot be held liable for temporary interruption of services.

10. Data Protection

• Personal data collected is used exclusively for legal purposes and is not disclosed to third parties, except to competent authorities as required by law.

11. Complaints

If any dissatisfaction or unforeseen situation arises, please let us know so we can find an amicable solution.

• Complaints during your stay — Any inconvenience occurring during your stay should be reported as soon as possible, verbally to the host, by phone or in writing (SMS / WhatsApp).
• Complaints after departure — May be submitted in writing, by message or email, within a maximum of 48 hours from the date of departure.
• Amicable resolution — All complaints will be reviewed in good faith, with the aim of resolving them through remediation, clarification or other reasonable solutions.

12. Final Provisions

• The owner reserves the right to refuse accommodation or to terminate a stay in the event of non-compliance with these rules, without refunding amounts paid.

By checking in, the guest confirms acceptance of these house rules.